Fourways Play Centre, Atherstone

4.1
#3 of 7 in Things to do in Atherstone
Welcome to one of the Midlands biggest & best indoor soft play areas! Hours of fun for children aged 0-12 years old with 2 exciting play frames packed full of the latest features, activities & interactive zones; there's something for everyone! Make Fourways Play Centre a centerpiece of your Atherstone vacation itinerary, and find what else is worth visiting using our Atherstone trip website .
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Fourways Play Centre Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
206 reviews
Google
4.2
TripAdvisor
  • So today we visit as we do on a regular basis but sadly today one family group was hell bent on destroying that. From the start 6/8 children in the main frame made my sons life hell to the point he...  more »
  • Went with a friend & 4 kiddies (6-11 yrs). The issues noted on all previous reviews seem to have been addressed e.g. Toilets were clean and tidy, painted nicely with no plaster crumbling etc. The...  more »
Google
  • Absolutly appalled at fourways and the majority of the staff and management today. Firstly, i ordered mine and my sons food. One of which was gluten free, . At roughly 11.15am. An hour later people on my table, who had ordered after me recieved their food first. When i queried this, i was told it was because my sons was gluten free and it would take longer. This....was a manager, who had very poor customer service skills and said "what do you want me to do?" To the whole of our party sat at the table. 12.45 after persistently complaining....1 of my sons meal and my jacket potato (which was cold) arrived. NO CUTLERY. I had to eat with a plastic spoon and knife. Then my sons gluten free meal arrived....he had gone past hunger. The tables were a shambles......the staff especially a girl with very heavily painted makeup and prominent eyebrows were rude. This said girl has amazing experience at rolling her eyes and discussing our "concerns" to other customers...which i have to say wound me up further. The pizza BOGOF offer was unmanageable, no terms and conditions given e.g it has to be the same pizza you order...or while stock lasts etc.and then the offer suddenly stopped. Inconsistent food and no apology just made to feel as though we were the problem. Food missed off our table and thr final meal delivered at about 1.45pm. The place was filthy, unorganised, and the lack of management and customer service puts this place down. I still havent had a sorry or any compassion.... The only friendly face there was the young lad bless him, who is worth his wait in gold. After a friend went and asked this manager what compensation we could have.... All of our children were given a free pass for up to the value of £4.95 however, after today I think i will pop them in the recycle bin. WHAT HAS HAPPENED TO FOURWAYS? IT USED TO BE BRILLIANT. I would like the owner to contact me personally as I would like my money back. £8.90 for entry £18.95 on food and drink. And perhaps train management and staff on customer service, management, organisation, cleanliness and confidentiality of complaints. I today got very very upset at how your manager (wether or not she meant to) made me feel. I was getting very angry because of her lack of customer service skills and the smug look. Please advise on how I recieve a full refund. Somewhere I used to love to come with my boys... such a shame.
  • Great place for all the family, staff are fantastic, it has a so much choice in the menu, good value for money and great dessert options too
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