The Ocean Rooms Spa Reading, Reading

1.6
#11 of 18 in Spas in Berkshire
The Ocean Rooms Spa Reading is located in Reading. Use our Reading trip planner to arrange your visit to The Ocean Rooms Spa Reading and other attractions in Reading.
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The Ocean Rooms Spa Reading Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 3.0
46 reviews
Google
3.3
TripAdvisor
  • Having previously had a great treatment in the spa at the Reading Hilton, I bought 2 vouchers, another for myself and one as a gift, valid until October 2018. I have now found out that the company run...  more »
  • Hi I have bought vouchers directly from the SPA and they have now closed down with no response on a refund. Hilton say its a 3rd party and nothing to do with them. Its really poor customer service and...  more »
Google
  • I had a great time at the Hilton, The lady I had was Gifty she is really gifted with her magical hands and the treatment I had was worth a treat. My aunt also came with me but she wasn't that happy because the lady she had didn't do the same treatment that well and even though the facilities were closed after the treatment the ladies still managed to give us a voucher to use next time and I was only unsatisfied that I didn't get to have cakes at the end or a drink before the treatment but overall it was a good experience and I will come back again.
  • Absolutely shocking experience with this company. They cancelled my massage 8 mins before start time (by email?!) when I was already in the building and had booked the day off, they said they'd be in touch later to reschedule. That was two weeks ago, I've phoned repeatedly, emailed repeatedly and no one has even acknowledged me, not a single email. All I wanted to do originally was reschedule the massage but now I just want a refund and that's proving impossible. I phoned three days ago and spoke to someone who said she'd have to get her manager to sort out the refund and promised I'd get a call that afternoon, she then changed her mind and said that actually she would email me, still waiting! The treatments might be good here but I wouldn't know, they have utterly disregarded me as a customer.
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