Les Thermes de Saint Gervais, Saint-Gervais-les-Bains

My advise is: go to the spa but not the massage. The infrastructures and the view are good but the staff is not customer-oriented at all. We arrived 5 minutes before our 30-minutes massage session time. There was a huge queue and only 2 employees to deal with it. After 10-15 minutes of waiting time, we are called. Nobody tells us anything except to pay and get ready. 5 minutes later we arrive in the room... and are said that the session will be over in 15 minutes and cannot be extended. We protest but money is already in and it doesn't change anything. Plus, we checked and the next clients only started 10 minutes after we ended, so it was feasible to adapt and deliver the duration we paid for. Considering the price of the service and the responsibility of the company, this is a shame. Other example: we have two coins of 1 euro while lockers require a 2 euros coin... Nobody in the staff accepted to provide change and we had to left our car keys as a deposit for a worthless blue coin. Again this is not worth a premium experience.

Might be better in winter. Felt like a huge scam! There are 2 indoor pools and 3 outside with scattered showers, saunas, and steam baths. In summer, all the pools are the same temperature and you share them with 10-20 other ppl per pool. I brought my own flip flops and they still made me buy new ones. Front desk staff was awful, but pool staff were lovely. Save your 55e and walk 20 min to public pool and pay 5e for a swim.